Employers FAQs

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Expand/Contract Questions and Answers

  • HOW WILL I KNOW WHEN I MUST WITHHOLD CHILD SUPPORT FROM AN EMPLOYEE'S INCOME?

  • HOW DO I GET AN MPI NUMBER OR DOCKET NUMBER FOR AN EMPLOYEE'S CASE?

  • WHAT KINDS OF INCOME ARE SUBJECT TO WITHHOLDING?

  • AFTER I RECEIVE THE NOTICE, HOW SOON MUST I BEGIN TO WITHHOLD CHILD SUPPORT FROM THE EMPLOYEE?

  • HOW OFTEN MUST I SEND CHILD SUPPORT PAYMENTS TO THE NC CENTRALIZED COLLECTIONS OPERATION?

  • MAY EMPLOYERS CHARGE A FEE FOR WITHHOLDING AND PROCESSING THE CHILD SUPPORT PAYMENTS?

  • WHERE DO I SEND THE SUPPORT I WITHHOLD?

  • IF I RECEIVE AN INCOME WITHHOLDING ORDER/NOTICE FROM A CHILD SUPPORT AGENCY IN ANOTHER STATE, MUST I SEND PAYMENTS DIRECTLY TO THE OTHER STATE?

  • WHAT SHOULD I DO IF AN EMPLOYEE HAS MULTIPLE CHILD SUPPORT INCOME WITHHOLDING NOTICES?

  • I HAVE SEVERAL EMPLOYEES EACH WITH INCOME WITHHOLDING NOTICES. MAY I COMBINE ALL OF THEIR CHILD SUPPORT IN ONE CHECK?

  • WHAT IF THE EMPLOYEE QUITS OR IS TERMINATED?

  • WHEN CAN I STOP WITHHOLDING?

  • WHAT SHOULD I DO WHEN MEDICAL COVERAGE IS ATTACHED TO AN INCOME WITHHOLDING NOTICE?

  • WHAT IS EFT/ EDI?

  • WHAT IS THE ACH?

  • HOW DOES EFT/ EDI WORK?

  • WHAT ARE THE BENEFITS/ COST SAVINGS OF SENDING CHILD SUPPORT PAYMENTS ELECTRONICALLY?

  • WHOM SHOULD I CONTACT REGARDING THE EFT/ EDI PROCESS?

  • ARE EMPLOYERS REQUIRED TO SEND CHILD SUPPORT PAYMENTS ELECTRONICALLY?

  • WHAT PAYMENT FORMATS DOES THE NC CSCC ACCEPT?

  • WHAT DO I NEED TO DO IN ORDER TO SET UP EFT/ EDI?

  • HOW LONG DOES IT TAKE TO SET UP EFT/ EDI?

  • WHAT FORMAT SHOULD I USE TO SUBMIT MY EMPLOYEES INFORMATION FOR RECONCILIATION PURPOSES?

  • DO YOU HAVE ANYTHING YOU CAN SEND ME REGARDING THE EFT/ EDI PROCESS?

  • WHAT SHOULD I DO IF THE WRONG AMOUNT IS WITHHELD FROM AN EMPLOYEES PAYCHECK?

  • CAN I TRANSMIT A DEBIT TRANSACTION (REVERSAL) IF THERE IS A MISTAKE?

  • I RECENTLY ARRANGED FOR A PRENOTE TRANSMISSION, WHEN CAN I STOP MAILING IN CHECKS?