Reasonable Modifications of Policies and Procedures

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CIVIL RIGHTS PROTECTIONS

Guilford County Transportation and Mobility Services is committed to operating transportation programs and services without regard to disability, race, color or national origin, in accordance with applicable federal statutes:

  • Title II of the Americans with Disabilities Act** | Public Notice/Policy Statement | Complaint Process
  • Title VI of the Civil Rights Act | Public Notice/Policy Statement Complaint Process

** if a private company or private non profit, please change to Title III of the Americans with Disabilities Act. If a policy for the state, say Title II and Title III

A. REQUESTS FOR REASONABLE MODIFICATIONS OF POLICIES AND PROCEDURES

The Guilford County Transportation and Mobility is committed to ensuring a reliable, accessible experience for all customers. If, due to a disability, you are not able to fully utilize Guilford County Transportation and Mobility Services programs and services (including public transportation, demand response, subscription) because of a policy or procedure that Guilford County Transportation and Mobility Services has established, you may submit a request for a modification of the policy or procedure. To request a modification, complete a Request for Modification of Policy/Procedure Form, which is available online at (www.myguilford.com/transportation) or by calling (336-641-3000 and TTY-800-205-9166). All requests for reasonable modifications to Guilford County Transportation and Mobility Services policies or procedures will be considered on an individual basis. Please note that the Guilford County Transportation and Mobility Services may be unable to accommodate requests for modifications which would: (1) result in a fundamental alteration to the nature of the service; (2) create a direct threat to the health or safety of others, and; (3) create an undue financial or administrative burden. Requests for modifications might also not be granted if the Guilford County Transportation and Mobility Services determines that the service can be fully utilized without the requested change. In the event that a barrier to access exists, but the requested modification cannot be granted, the Guilford County Transportation and Mobility Services will, to the maximum extent possible, assist in determining other possible actions that might be taken to provide access to its programs and services.

B. REASONABLE MODIFICATION OF POLICIES AND PROCEDURES

Individuals with disabilities may ask Guilford County Transportation and Mobility Services to modify a policy or procedure if they feel the policy or procedure is discriminatory or prevents them from fully utilizing Guilford County Transportation and Mobility services. Guilford County Transportation and Mobility Services will review these requests and will modify policies unless it finds that:

  • The person can fully utilize the service without the requested modification (i.e., it is for convenience only).
  • The change would create a direct threat to the safety of others.
  • The change would fundamentally alter the nature of the service.
  • The change would cause an undue financial or administrative burden.

Guilford County Transportation and Mobility Services encourages people to request such modifications in advance when possible. To request a modification of a policy or procedure in advance, complete the Request for Modification of Policy/Procedure Form, which is available online www.myguilford.com/transportation or by calling (336)-641-3000 and TTY (800)-205-9166. 2

Guilford County Transportation and Mobility Services will be guided by examples in Appendix E of 49 CFR Part 37 (http://www.ecfr.gov/cgi-bin/text-idx?c=ecfr&SID=d315855e2f2c9f940970f4c191349c12&rgn=div5&view=text&node=49:1.0.1.1.27&idno=49#ap49.1.37_1215.e) when making decisions on requests for modifications of policies. (Note: transit system should have these examples readily available for review).

If Guilford County Transportation and Mobility Services denies a request, it will consider other reasonable actions or approaches that might be able to meet the person’s needs.

Guilford County Transportation and Mobility Services has designated its Transportation Director to coordinate the acceptance and review of requests for reasonable modifications of policies. This policy will be communicated to the public on the Guilford County Transportation and Mobility Services website and in the rider’s guide, system informational guide/brochure, etc.

Reasonable Modification Request Form
To view/download the fillable form click here.