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UPDATES ON GUILFORD COUNTY FACILITY CLOSURES AND SERVICE CHANGES

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How do I get my results?

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If you were tested before June 29, 2020, please follow the instructions below:

A Guilford County Division of Public Health staff person will call you to let you know if your test result is positive or negative. If you do not hear from a staff person after 3-4 business days, please call 336-641-3437 and leave a message that you have not received your result.  A staff person will return your call. If you receive a call from a 336-641 phone prefix, please answer.  It is someone from Guilford County trying to reach you regarding your test result.

If you were tested on June 29 and after, please follow the instructions below:
  1. Sign up for MyQuest at MyQuest.QuestDiagnostics.com or download the MyQuest app.
  2. Check your email for a message from Quest.  Click the link to confirm your email address.
  3. Log in to your MyQuest account using the username and password that you chose when you signed up.
  4. Select the “Verify Your Identity” option.  Accept the Patient Authorization (HIPAA Authorization).
  5. Complete the Identity Verification Process.
  6. You’re set. You will now get you Quest Diagnostics test results through your MyQuest account. 

** Steps 1-5 must be completed to receive your results and the following information associated with your MyQuest account must match the information you provided for this testing. Full name, date of birth, full address (street, city, state and zip code) and your 10-digit phone number. 

The Health Department will not call you with test results unless further action is needed, or you have informed us that you do not have computer access on the day you tested.

If you are unable to retrieve your results from the Quest website, call 336-641-3437 and leave your name, date of birth, a number you can be reached at and a message that you need help with your results.  A staff member will return your call to assist you.  Please do not call the Health Department until five business days have passed since you were tested.

Please note that you are to remain in quarantine until you know your result.

If you are positive, you will be asked to move from quarantine to isolation.

Quarantine is used to keep someone who might have been exposed to COVID-19 away from others. Isolation is used to separate people infected with the virus (those who are sick with COVID-19 and those with no symptoms) from people who are not infected.