Guilford EMS System Overview

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Guilford County EMS System is comprised of:

Guilford Metro 9-1-1

Guilford Metro 9-1-1 is the first point of contact for most citizens requesting emergency medical assistance. This unique partnership between Guilford County and the City of Greensboro is responsible for answering 9-1-1 calls from citizens located inside Greensboro and in the remaining portion of Guilford County that is not inside the corporate limits of the City of High Point. Guilford Metro 9-1-1 uses 9-1-1- Enhanced technology and is Phase II compliant for wireless emergency call location determination. The National Academy of Emergency Dispatch certifies all personnel at Guilford Metro 9-1-1 who answer emergency medical calls as Emergency Medical Dispatchers (EMDs). The EMDs are trained to gather information related to a call to insure the right resources are sent to the right location, the right way, at the right time. Additionally, the EMDs provide Pre-arrival and Post Dispatch Instructions to callers before help arrives. To find out more about Guilford Metro 9-1-1, visit their website located in the Links section.

The other critical service provided by Guilford Metro 9-1-1 involves dispatching, monitoring and coordinating EMS resources by Mobile Computer Terminal and radio. EMDs must be knowledgeable of the geography of the county and be able to make decisions regarding unit assignments and district standbys to fill empty response zones. Additionally, the EMDs must coordinate out of county EMS requests to speak with local hospitals and request medical helicopter services when appropriate.

First Responders

Since the 1970’s, Guilford County has embraced the concept of an EMS System by using first response agencies to enhance the level of service provided to people in need. First response agencies are dispatched to respond with EMS resources to potentially life threatening calls. Traditional first response agencies include the City of Greensboro Fire Department, the City of High Point Fire Department, Guilford County Fire Departments and Piedmont Triad Ambulance and Rescue. Collectively, these first response agencies respond to greater than 30,000 emergency calls with Guilford County EMS. First response personnel are generally certified to the EMT level. The exceptions are Piedmont Triad Ambulance and Rescue, a franchisee of Guilford County, and Oak Ridge Fire Department. Both of these organizations respond with personnel who are credentialed at the EMT-Intermediate level.

Guilford County is fortunate to have an extensive network of dedicated first responders who serve as the backbone of the EMS system.