shelter dog

Intake and Reclaim Your Pet

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Animal Shelter Intake Policies

DogThe Guilford County Animal Shelter is an open admission shelter, which means we do not turn away animals in need. We intake over 10,000 animals each year at the shelter. We will receive animals from Guilford County Animal Control, High Point Animal Control, Greensboro Police Department, and residences of Guilford County. We are unable to accept animals from other counties, and it may be necessary for you to provide proof of Guilford County residency when bringing animals to the shelter.

catAll animals that are received from these entities as strays, or found animals will be held for 72 hours. After the 72 hour waiting period they will become the property of the Guilford County Animal Shelter. If an animal is surrendered to the Guilford County Animal Shelter by its owner, that pet may immediately become the property of the shelter.

Once the animal becomes the property of the Guilford County Animal Shelter it is at the discretion of the Guilford County Animal Shelter to do what is in the best interest of the animal. Outcomes may include adoption, transfer to one of our partner organizations, or humane euthanasia. We do everything we can to put each animal into adoption but may not be able to if the animal has temperament issues or illnesses that we cannot treat.

Surrendering Your Pet

In order to better serve the needs of our community, and the animals placed in our care, on Monday, November 27, 2017, Guilford County Animal Shelter will begin taking owner surrenders by appointment only.

We know that making the decision to surrender your pet is a difficult one. The staff at Guilford County Animal Shelter would like to assist you if you are having any issues with your pet. There are resources and options for you other than placing your animal into the shelter system and we should be your last resort as we receive a high volume of animals every day. Please call us to discuss other resources.

Appointments can be made by calling staff at 336.641.3413 and you must be a Guilford County resident.

The hours for owner surrender appointments are: Monday, Wednesday, Thursday, Friday and Saturday – 12 pm to 4 pm, and on Sunday – 1 pm to 4 pm.

Please bring proof of ownership with you at the time of the surrender. Acceptable proof of ownership includes vet records, a microchip with your name as the owner, a license or registration listing you as the owner, or an adoption contract from another shelter or rescue. We will ask you to complete a brief questionnaire to provide us with information on your pet’s background that will help us make the best decision we can for your pet.

Lost Pet Policies and Reclaiming Your Pet

When looking for your lost pet please do not call the shelter to ask if your animal is here.

  • You must come and make a positive identification of your pet.
  • We are open Monday and Wednesday thru Saturday 12-6 and Sunday 1-5. The Animal Shelter is closed on Tuesday.
  • If you locate your animal and want to redeem it before the holding period is over you may do so after all applicable fees have been paid.
  • All animals must receive a rabies vaccine if not current and a microchip if they do not have one.
  • You must have proof of ownership at the time of redemption and only the current owner can redeem their animal. Proof of ownership include but are not limited to: veterinary records/invoices, pictures, notice from Animal Control, microchip registration.

When reclaiming your pet please follow these steps:

  • Fill out a lost pet form at the front desk.
  • Receive a pass to go to our intake buildings to view the most recent impounded animals.
  • Show proof of ownership to the intake staff.
  • Pay reclaim fees.
  • Receive reclaim paperwork and take your pet home.

View our Animals

Another Tool for Lost or Found Pets

“The Lost & Found Pet Book” is located at the customer service desk in the front lobby. There are two separate listings to this book:

  • Firstly, for those pet owners who are still searching and who have already looked through the shelter Intake animals and have not found their pet, they can list their dog or cat in our lost book with their contact number. If someone finds your animal and contacts the shelter we will be happy to give them your contact information to reunite you with your pet..
  • Secondly, if you have found a pet and want to try to find the owner, you can list it with a contact number for the owner to reach you.

Reclaiming Fees

  • $75 impound fee for animals that are not spayed/neutered
  • $30 impound fee for animals that are spayed/neutered
  • $10 per evening boarding fee
  • $10 microchip fee
  • $10 Rabies Vaccine fee

Found/Report a Stray Animal

Call Animal Control at 336.641.5990 Monday through Saturday 8-5. Any day or time outside this time frame, please call 911.