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UPDATES ON GUILFORD COUNTY FACILITY CLOSURES AND SERVICE CHANGES

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Coronavirus Updates

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Guilford County Updates on County Facilities and Service Changes

In an effort to protect the health and safety of our visitors, volunteers, residents and staff as the state responds to the continuing outbreak of novel Coronavirus (Covid-19), Guilford County is making the following adjustments and temporary closures. 

GUILFORD COUNTY BOARD OF COMMISSIONERS MEETING: Due to current recommendations for public events and social distancing, the Guilford County Board of County Commissioners meeting scheduled for March 19, 2020 at 5:30pm will be closed to the public including local media. The meeting will stream live through the county’s website and will air live on Cable Channel 13 (GTN).

GUILFORD COUNTY PARKS: All county park event centers, pools, and learning centers are closed to the public beginning Tuesday, March 18, 2020. All organized recreation events, facility reservations including shelters, are cancelled through April 13. This includes no new reservations at the Hagan-Stone Park Campground.

All Guilford County parks, trails, and open spaces will continue to be opened.  Our parks will currently remain open to the public, but residents are strongly encouraged not to congregate, and follow the CDC and public health guidance on social distancing. Please know that there will be limited access to supportive amenities, such as restrooms during this time.  The Guilford County Parks Department will continue to monitor parks utilization and reservations as this situation continues to evolve in our community. Those impacted by reservation cancellations are asked to contact the event center to which the reservations were made to secure a full refund.

GUILFORD COUNTY ANIMAL SERVICES:  Effective March 18, 2020 Guilford County Animal Services is cancelling all special public events, classes, tours, and rabies clinics through April 13. The county will continue to assess events scheduled for mid-April.

Because of the increased urgency related to the current COVID-19 pandemic, Guilford County Animal Services is making additional necessary changes to operations. These changes are necessary to protect the health of our staff, volunteers and visitors so we can ensure continuity of service to citizens and positive outcomes for the adoptable pets in our care.

Adoptions: Effective Saturday March 28th, 2020

All adoptions will be FREE UNITL FURTHER NOTICE. Adoptions will be conducted by appointment with our Customer Service team. We are moving towards a “curbside” approach to the adoption process. Staff will meet adopters outside of the building to begin the adoption process.

Intake: Effective Saturday March 28th, 2020

Due to space limitations in our current animal intake area, and the challenge for proper social distancing, we are temporarily suspending owner surrender appointments until April 12th, 2020. Stray animals found by the public will continue to be accepted during business hours without an appointment. All essential/emergency animal intakes will continue to be conducted by animal control.

Animal Services will stop receiving animals that have been trapped by the public until further notice.

Stay at Home Order

We have been receiving many questions about the Stay at Home Order and if staff needs any special permit or pass to get to work. At this time, no pass is needed to report to work. We will notify you if this was to change.

County employees are exempt from this order. Please consult your supervisor regarding your work schedule.  Even though the order takes effect today at 5pm, travel to and from work (Guilford County) is allowed (no pass needed).

Here is the link for the Stay at Home Order Declaration:  https://www.guilfordcountync.gov/our-county/administration/covid-19-stay-at-home-order-declaration

Please speak with your supervisor or myself if you have any questions.

Safety:

Here are some reminders and things we are implementing immediately to keep each other as healthy and safe as can be.

  • Hand Washing: please wash your hands frequently, using soap and warm water and scrubbing for 20 seconds…sing the ABCs to be sure. When you can’t wash your hands, use hand sanitizer. Use feet or arms to open doors instead of using your hands when possible.
  • Face Touching: Avoid touching your face
  • Coughing: Cover your mouth using your elbow when you cough. If you cough, sneeze or blow your nose, wash your hands immediately afterward.
  • Close Contact: Please limit hand shaking, hugging, high fives, and other close human contact as much as possible. Try to maintain 3 ft. of distance from other people, or as much distance as you can. Managers will do their best to spread out people at handwork tables and on equipment.
  • Know the symptoms: If you have a fever, cough and shortness of breath, please stay home.
  • CleaningThe facilities will be cleaned regularly. Please use disinfecting wipes/spray for what you need, but please don’t take them from the building as supplies are limited.
  • Stay Informed: CDC has a website with up to date info on cases in the state, travel advisories, how to determine if you should be tested, etc.). Visit: www.cdc.gov/coronavirus/2019. Also the Guilford County Health Department’s page: https://www.guilfordcountync.gov/our-county/human-services/health-department

Equipment/Supplies:

Please be responsible and try not to waste the cleaning/disinfecting supplies and Personal Protective Equipment we have on hand. We only have a limited supply of these items and it has become very difficult to order since the supply warehouses are out of stock. When wearing gloves, please try to wash/disinfect the gloves you are wearing between animals and only replace your gloves when they are torn and/or heavily soiled.

Summary of the changes/modification to operations in response to this rapidly evolving event:

  • Controlled public access to the facility to facilitate social distancing, promote hand hygiene and to protect the health of staff and public to the extent possible
  • Limited animal intake as much as possible to only that which is necessary, drop-off and pick up will be scheduled by appointment
  • Volunteer orientations, events and outreach activities have been cancelled for the foreseeable future
  • Animal Control / Field Services is limiting public contact as much as possible, not going into homes unless it is necessary and using appropriate PPE when entering homes is required
  • Coordinating with partner agencies on our response plans (emergency management, law enforcement, rescue groups etc.)
  • Stepped up sanitation in the facility with special attention to common areas. This includes applying Rescue sanitizer every 2 hours to commonly touched items such as doors, door handles, handrails, bathrooms, etc.
  • Continue to provide up-to-date information to the public through social media platforms and website

Due to the urgency of this situation, it has now become necessary to limit our facility for general access by the public to protect the health of our staff, volunteers and visitors. Requests for service will be received by animal services dispatch staff via email and phone, and all services at the shelter will be conducted by appointment.

Until further notice, these are the following changes to our operations:

  • Animal Control Officers will respond to high priority calls and emergencies only. High priority/ emergency calls include the following:
    • law enforcement assistance, injured or sick stray animals, cruelty and neglect complaints, bite complaints, and dangerous and aggressive dog complaints.
    • Citizens should utilize 911 for animal emergencies after 5pm and on Sunday
    • All other urgent matters will continue to be received by email or phone message and dispatched to Animal Control Officers as deemed necessary by management.
    • Animal Control Officers will suspend low priority/non-emergency activity. This includes non-aggressive stray animal pick-up, leash law complaints, barking and nuisance complaints, trapping and transport of community cats, and conflict mitigation scenarios.
    • Animal Services will stop receiving animals that have been trapped by the public.
  • General access to animal services facilities will be limited to the public to reduce the risk for spreading illness amongst the public and to protect the health of the staff, volunteers, and visitors.
  • Animal intake will be limited to that which is necessary. Necessary and emergency animal intake from the public will be done via appointment. All essential animal intake will be conducted as follows:
  • Staff will continue to encourage citizens to use hand sanitizer upon entry; wash hands
  • Intake Area and Customer Service Lobby shall disinfect all surfaces, doors, pens, keyboards, etc. Staff must wash their hands between each visitor.

Appointment scheduling generally:

  • Appointments for services at the facility will be scheduled in a manner to limit contact between members of the public and staff as much as possible.
  • An adoption appointment schedule and intake schedule will be maintained in Chameleon or in another format that will be easily accessible.
    • The appointment should include the time of the appointment, name and contact information for each visitor, the reason for the appointment, the animal ID if appropriate, etc.
  • Adoption appointments will be scheduled at intervals of every 30 minutes between the hours of 12:00 and 4:00 pm Monday – Sunday. Shelter will remain closed to visitors on Tuesday.
  • In the even appointments overlap, and more than two appointments are at the facility, the citizen awaiting the next appointment time shall remain outside the intake area until the current appointment is completed, the visitor has left the building and the room has been sanitized.

Facility access:

  • Security and Animal Control shall instruct citizens to enter the facility. They will be stationed at the main gate and shall monitor the entrance and exit of visitors. They will monitor the number of visitors on the property.
  • Signage will be placed on the gates for citizens that instruct them about the changes to our operations and how to make an appointment. They will also be provided with a phone number to contact staff directly if they arrive and have an urgent issue.
  • Visitors will be greeted outside of the building and escorted throughout the facility. Only one person per family will be allowed in the facility. Family members will be instructed to wait outside (interaction area, vehicle, etc.)

Staffing and operations:

  • Staff schedules may be adjusted and staggered to limit exposure to each other to prevent a situation in which the entire animal care workgroup is negatively impacted by an exposure (potential loss of entire workforce due to mandated quarantine)
  • We are limiting on-site volunteer activity now to only what is necessary to facilitate animal husbandry. Volunteers will continue to receive updates and guidance about changes in our operations from the volunteer manager.

The first link below includes the messaging that is being distributed in the animal services and animal welfare industry nationally by a leading animal care and control industry leader, National Animal Care and Control Association. Their position statements and guidance related to the COVID-19 pandemic to date follow on the next three pages and have helped guide us in our decision making regarding operational changes. We encourage to review and familiarize themselves with this information as well as the information available on the other links regarding animal welfare and COVID-19…

https://www.nacanet.org/covid-19-pandemic-statement/

https://network.bestfriends.org/lifesaving-library/covid-19-resources

https://www.animalsheltering.org/COVID19

https://theaawa.org/

We will continue to keep everyone updated as the COVID-19 situation continues to develop.

GUILFORD COUNTY EMERGENCY SERVICES: BUSINESS OFFICE

Emergency Services business office is closed to public walk-ins and counter service. Please contact us by phone at 336-641-7565 or www.guilford-es.com.

GUILFORD TAX DEPARTMENT: Effective Monday March 23, 2020

Guilford County Tax Offices in Both High Point and Greensboro  will be closed for face-to face services. Please use alternate service options listed below.

Tax Department website – www.guilfordcountync.gov/our-county/tax

By e-mail – indtax@guilfordcountync.gov

Telephone – 336-641-3363

Payments may be made with your VISA, MasterCard, American Express or Discover Card

  • Via our website – http://taxweb.guilfordcountync.gov/publicwebaccess/
  • By calling 877-717-7679 (e-Check or credit cards accepted)

                  -OR-

  • Mail your check or money order to:  PO Box 71072, Charlotte, NC 28272-1072(No CASH Please)
  • Visiting our 24/7 drop box located at 400 W. Market Street (Greensboro ONLY)

GUILFORD COUNTY PLANNING AND DEVELOPMENT: Effective Monday March 23, 2020.  

Guilford County Planning and Development encourage our customers to utilize the drop box located on the corner of N Eugene St. and Friendly Ave. (access off N Eugene St.) in the customer parking lot for all plan, permit, and plat submittals for processing. Anything dropped off before 2:00 pm will be processed within 24 hours. This is to limit face to face contact in accordance with CDC guidelines and recommendations as they relate to the COVID-19 Pandemic. 

Link to applications, bulletins and schedules https://www.guilfordcountync.gov/our-county/planning-development/applications-bulletins-schedules

Link to Planning and Development website https://www.guilfordcountync.gov/our-county/planning-development

We encourage our contRactors to continue utilizing our on-line portal to schedule inspections and view inspection results. https://accela.guilfordcountync.gov/CitizenAccess/Welcome.aspx

Permitting & Inspections 336-641-3707

Zoning 336-641-3334

GUILFORD COUNTY PUBLIC HEALTH SERVICES – Effective Monday March 23, 2020

Modified Services 

Adopt-A-Mom

  • All clients seen by the program and new clients will be assisted by staff and enrollment and case management remotely.

Vital Records

Effective Monday, March 23rd, 2020 no walk-ins related to death certificate processing will be accepted until further notice at the Guilford County Department of Public Health Vital Records Office in Greensboro and High Point.  Funeral Home Representatives, Medical Examiners, Hospital Personnel, and all other Partners may use the below options to submit death certificates for processing: 

Greensboro Death Certificates can be mailed to Guilford County Department of Public Health, Attn: Vital Records, P.O. Box 14639, Greensboro, NC 27415 while High Point Death Certificates can be mailed to Guilford County Department of Public Health, Attn: Vital Records 501 E. Green Drive, High Point, NC 27260 

Vital Records drop boxes can also be used. Drop boxes are located at the Guilford County Department of Health and Human Services Building, 1203 Maple Street, Greensboro, NC 27405, near the rear employee entrance or at the Guilford County Department of Public Health Building, 501 E. Green Drive, High Point, NC 27260, near front entrance.   

Death Certificates received from drop boxes or via mail will be processed within 24-48 hours (excluding holidays or weekends) and submitted to Register of Deeds for certification.   

Notifications of Deaths, burial transits (during business hours), corrections and other related requests can continue to be faxed to either our Greensboro Vital Records Office at 336-641-8141 or High Point Vital Records Office at 336-641-7987 and will be processed within 24-48 hours (excluding holidays or weekends).  

Birth certificates will continue to be processed on normal schedule using the North Carolina Electronic Births Registration system along with evaluating requests for home birth and Affidavit of Parentage appointments on a case by case basis.  

Patrons may contact either 336-641-3160 (Greensboro Vital Records), 336-641-7991 (High Point Vital Records) or 336-641-3283 (Vital Records Management) for document processing status or other Vital Records related questions.

REDUCTION IN SERVICES – STILL PROVIDING SERVICES

Pharmacy

Patients will be screened at the front of the clinic and if patients need a RX during their visit, they will go to the Pharmacy to get their Rx.

Patients are encouraged to have Rx mailed to them.

Clinical Services

Rotating/staggering schedule for Patients (clinic team will have re-assigned duties)

Maternity clients will be seen on Mondays and Thursdays in the mornings and afternoons.

Centering Pregnancy classes will continue as scheduled however no partners will be allowed.  Only patients will be able to attend in person.

Primary Care patients will be seen on Wednesdays and Fridays in the mornings only.

Family Planning patients will be seen on Tuesday all day, Wednesday pm, and Friday pm

STI appointments will take place on Monday and Thursday mornings and afternoon

Immunizations will be given daily, every day on a reduced schedule.

Staff that is not working can’t work from home.

SUSPENSION OF SERVICES

Dental

Dental will be suspended and will be available for emergencies. Dental patients with emergencies are asked to call 336-641-3152 for Greensboro and call 336-641-7733 for High Point.

GUILFORD COUNTY DEPARTMENT OF SOCIAL SERVICES: Effective Friday, March 20, 2020

1203 Maple Street, Greensboro – Facilities closed to the public

325 Russell Street, High Point – Facility closed to the public

Services can be accessed by utilizing the information below: 

Adult and Family & Children's Medicaid
Customers will need to call our call center 336-641-3000 to complete an application with a DSS employee.

Adult Protective Services (APS) Intake and Investigations
Call 336-641-3137 Monday – Friday 8am to 5pm

After hours 1-800-378-5315

Adult Protective Services (APS) Guardianship
Call 336-641-3137 Monday – Friday 8am to 5pm

After hours 1-800-378-5315

Child Protective Services (CPS) Intake
Call 336-641-3795 Monday – Friday 8am to 5pm

After-hours 1-800-378-5315

Children’s Services – In-Home Services, Foster Care, Adoptions, Links, Licensing, Placements, etc.

Call 336-641-3795 Monday – Friday 8am to 5pm

After-hours 1-800-378-5315

Food & Nutrition Services (FNS) – Intake & Redeterminations
We encourage customers to apply online at https://epass.nc.gov/CitizenPortal/application.do or through a mail for all applications and recertifications.  To receive a mail-in application and assistance in applying for benefits, call 336-641-3000.  Recertification paperwork is automatically mailed to the customer’s last known mailing address.  Completed recertification packets should be mailed to Post Office Box 3388 Greensboro NC 27402-3388.  If recertification paperwork was not received and the case is due for recertification, customers can complete the process online using ePASS at https://epass.nc.gov/CitizenPortal/application.do.  Customers can also call Customer Connect at 336-641-3000 for recertification assistance.

*Note – if your recertification is due in April or May, you will not need to recertify.  You will automatically receive your benefits.

Low Income Energy Assistance Program (LIEAP/CIP)
To receive a mail-in application, call 336-641-3000.  

Medicaid Transportation
For transportation scheduling, call 336-641-3000.

Work First Family Assistance
Call 336-641-3000

Mail Pick up and Check Distribution

The agency will be open from 9-10am every Friday for mail pick up and check distribution at the Maple Street address. For questions or concerns contact 336-641-3000

Documents that you need to submit to DSS can be submitted through dssdocuments.guilfordcountync.gov

GUILFORD COUNTY REGISTER OF DEEDS: Effective March 23, 2020

Guilford County Passport Services is closed.

Birth, Death, and Marriage Certificates:

All certified copies of birth, death and marriage certificates will be available for purchase through the mail and online only.  To purchase a certificate, go to www.guilforddeeds.com or www.ncvitals.com.  The cost of a certified copy continues to be $10.   The credit card convenience fee will be waived for next 90 days.

Out of county birth certificates will not be provided.  Please contact the out of county of birth directly. 

Marriage Licenses:

Marriage licenses and notary oaths will be available daily by appointment.  Only the applicants should appear.   Since these services must be in person because we must verify each person’s identity, we ask customers to be present at scheduled times.   Appointments can be made by contacting the Register of Deeds by phone (336) 641-7730 in Greensboro and (336) 641-6935 in High Point.  *Guilford County Magistrates have suspended performing civil marriage ceremonies by order of the Chief District Court Judge. 

Funeral Homes:

Walkthroughs are currently unavailable in Greensboro and High Point offices. All orders must be submitted through the online portal or by fax. We will call Funeral Homes once orders are ready for pickup. Mail out options will be available upon request.

Guilford County Thank a Vet Cards will not be issued.  Veterans needing to record their discharge papers may do so by appointment only.  Appointments can be made by contacting the Register of Deeds by phone (336) 641-7730 in Greensboro and (336) 641-6935 in High Point.

Recording Real Estate documents:

The Land Records Research areas will be open in the Greensboro and High Point offices and in-office recordation will continue from 8 am to 5 pm.  There will be no changes to how eRecordings are processed or for mail-in documents.   Electronic Recording will continue.  Simplifile has agreed to waive all startup fees and annual costs throughout the State of Emergency. 

FOR ANY ADDITIONAL INFORMATION PLEASE REFER TO WWW.GUILFORDDEEDS.COM

COURT SERVICES (STATE COURT MATTERS):   In Guilford County, some sessions of court will not operate on a regular basis over the next 30 days, but some will. The change is in response to the Coronavirus.  Limiting court sessions will help minimize the exposure in the judicial system to the public and court personnel. If you have a need to come to the courthouse, please make sure you do not have a temperature of 100.8 degrees. If you have specific questions, please contact the Clerk of Court’s Office at 336-412-7301

It has been decided that most criminal courts will be cancelled and continued for at least 30 days. Some matters may be continued longer. At this time ALL Specialty Courts (i.e. Drug Treatment and Mental Health Courts) will operate as normal.

Superior court:  Probation Violation Court will be held in Greensboro on March 23rd but for Jail cases only and in High Point on April 13th for Jail cases only. Check with the DAs office if an offender is in jail as to when their case will be heard.

Members of the Grand Jury will report as normal.

Domestic 1st Appearance and Criminal 1st  Appearances will also be held as normal.

Clerk of superior and magistrate courts:  Hearings before the clerk have been modified, please see amended order.

To limit the risk of COVID-19 the Guilford County Clerk's Office will be open to the public from 9:00AM to 1:00PM Monday-Friday. Starting Monday, March 23 through Friday, April 17.

Juvenile court:  All juvenile matters including delinquency and DHHS (DSS) will address only secured hearings and non-secured custody hearings.

Bond Reductions in District Court will not change; however, Superior Court bond reductions must go through Superior Court Judges’ chambers and the DAs office.

No Eviction matters will be heard for the next 30 days and will be continued.

50Bs, Ex-Parte and child support (limited to jail and Order to Show Cause) will be held as normal.

03.16.20  Amended Administrative Order

03.13.20 Administrative Order

SHERIFF’S OFFICE:  All visitation at the County Jail facilities is suspended until further notice. The only exceptions at this time will be for attorney visits, medical/mental health providers and other law enforcement agencies. Special protocols are in place for screening of inmates, vendors, attorneys and employees. All civil wedding ceremonies performed by Magistrates at the two Jails are also suspended.

All fingerprinting for job applications and background checks are currently suspended until further notice.

Applicants for Pistol Purchase Permits and Concealed Carry Permits, must initiate the application process via the internet using the Permitium on-line application tool from home or some other computer available to the applicant. Onsite applications are temporally suspended.

Once completed on-line, Pistol Purchase Permit applications will then be sent to one of our three District Offices to be issued to the applicant.   Every effort will be made to use the District Office nearest the home address of the applicant.  The locations of our three District Offices are as follows:

District One

7504 Summerfield Road

Summerfield, NC 27358

District Two

5440 Millstream Road

McLeansville, NC 2701

District Three

211 Hillstone Drive

Jamestown, NC 27282

 

VETERAN SERVICES:  Effective Thursday, March 19, 2020 the High Point Veteran Services Office located at  325 E. Russell Street will be closed.  The Greensboro Offices located at 1203 Maple Street will still be open; however, it is strongly encouraged for veterans seeking assistance in completing applications to contact to call 336-641-4684 or email Rshelly@guilfordcountync.gov

For more information, please visit the CDC’s website at www.cdc.gov/coronavirus and NCDHHS’ website at www.ncdhhs.gov/coronavirus, which will also include future positive COVID-19 test results in North Carolina.

For questions, please call the COVID-19 phone line toll-free at 866-462-3821. This helpline is staffed by the North Carolina Poison Control 24 hours a day, 7 days a week.